Villa Gioiella Terms and Conditions
Booking and Payment
Booking Confirmation
A booking is confirmed upon receipt of a non-refundable deposit of 30% of the total rental amount. The remaining balance must be paid in full at least 60 days before the check-in date.
Late Payments
Failure to pay the balance on time may result in the cancellation of the booking and forfeiture of the deposit.
Payment Methods
Payments can be made via bank transfer or credit card. All transaction fees are the responsibility of the guest.
Cancellation Policy
Cancellation by Guest
- More than 60 days before check-in: Full refund of the balance (deposit non-refundable).
- 30–59 days before check-in: 50% refund of the balance.
- Less than 30 days before check-in: No refund.
Cancellation by Villa Gioiella
In the unlikely event that Villa Gioiella must cancel your booking, you will receive a full refund. Villa Gioiella is not responsible for additional costs incurred by the guest, such as travel expenses or third-party bookings.
Travel Insurance
Guests are strongly encouraged to purchase comprehensive travel insurance that covers unforeseen circumstances, including trip cancellation, personal liability, medical expenses, and loss or damage of personal belongings. Villa Gioiella is not liable for any losses or interruptions to your holiday due to events beyond our control, including illness, emergencies, or force majeure events.
Check-In and Check-Out
- Check-In : From 3:00 PM to 7:00 PM. Early or late check-ins must be pre-arranged and may incur an additional fee.
- Check-Out : By 10:00 AM. Late check-outs without prior agreement will incur additional charges.
Damages
Guests are responsible for any damages caused during their stay and will be charged for repairs or replacements.
House Rules
Occupancy
The property may only be occupied by the number of guests specified in the booking. Additional guests must be pre-approved, and additional charges may apply.
No Smoking
Smoking is strictly prohibited inside the property. Guests may smoke in designated outdoor areas only.
Pets
Pets are permitted if pre-approved in writing. Additional cleaning fees may apply.
Noise and Disturbance
Guests must respect the quiet hours from 12:00 PM to 7:00 AM. Excessive noise or disturbances may result in termination of the rental agreement without a refund.
Property Use
Guests must use the property responsibly and ensure it is left in the same condition as upon arrival.
Liability
Villa Gioiella is not responsible for accidents, injuries, or illnesses that occur on the property during your stay. Guests are encouraged to secure travel insurance that covers personal liability.
Villa Gioiella is not liable for loss or damage to personal belongings. Guests are responsible for securing their valuables.
Force Majeure
Additional Services
Cleaning
The property will be cleaned before your arrival. Additional cleaning during your stay can be arranged for an extra fee.
Utilities and Amenities
All utilities, parking and amenities, including Wi-Fi, are included in the rental fee.
Data Privacy
All personal information provided by guests during the booking process will be handled in compliance with data protection regulations (e.g., GDPR). Your information will only be used for purposes related to your booking and will not be shared with third parties without consent.
Termination of Agreement
Villa Gioiella reserves the right to terminate the rental agreement without refund if guests breach these terms, including but not limited to:
- Violating house rules.
- Engaging in illegal activities.
- Endangering the property or other guests.